At Hilton, their goal is to provide exceptional experiences - every hotel, every guest, every time. They are committed to building long term relationships, and regularly review booking and cancellation patterns across their 5,000+ properties.
Recently, they have seen cancellation rates rise, with cancellations within a few days prior to arrival preventing rooms from being made available to other guests. Often this results in limited availability to travelers.
In order to improve our short term availability, Hilton will update the default house 'cancel' policy to 48-hours (72-hours in select locations) at participating Hilton properties throughout the United States (including Puerto Rico) and Canada, starting immediately.
Please see the important details below reflecting the new cancellation policy:
Cancellation polices vary by hotel. Hilton provides notification during the booking process to understand the policy applicable on specific products
All participating hotels will reflect the NEW default 'house' cancel policy of either 48-hours or 72-hours
Existing Reservations (made prior to the change) will not be impacted
During high demand or special event periods, a more restrictive cancel policy may be applied by a property
Hilton is committed to assisting guests whose reservations are impacted by extenuating circumstances and exceptions to this policy will be considered on a case-by-case basis.